Sales & support teams for travel brands, run as an extension of yours.
TraveliQA operates the reservation, customer-service and after-sales desks for travel brands in the United States. Your brand, your systems, our trained people, on a revenue-share model.
- Dedicated sales & support teams
- Revenue-share BPO model, no upfront fees
- Trained, multilingual agents
- Transactions a year
- 50M+
- Transactions a year
- Countries served
- 40+
- Countries served
- Live support desks
- 24/7
- Live support desks
Trusted by leading global travel companies & enterprises
Specialists in travel sales and support
We handle the core operations of travel brands, from the first enquiry to post-travel support, so their teams can focus on marketing and growth.
24/7 Customer Support
Round-the-clock inbound support across phone, chat and email, so your customers always reach a trained agent, in any time zone.
Sales & Reservations
Inbound and outbound sales desks that quote, book and ticket flights, hotels, car rentals and packages on your systems, under your brand name.
After-Sales Service
Date changes, cancellations, refunds, schedule-change notices and disputes handled end to end, with clear records for every case.
Multilingual Teams
English and Spanish-speaking agents as standard, with additional languages staffed on request for your markets.
Secure Data Handling
Access-controlled floors, no personal devices on the floor, call recording and strict data policies. Card details are never stored by us.
Quality & Compliance
Every agent is trained on airline fare rules and your scripts, with call audits and monthly quality scorecards shared with you.
From first call to a fully staffed desk
A simple revenue-share model. No setup fees, no long lock-ins. We earn when your brand sells.
Discovery call
We learn your products, booking systems, volumes and service standards.
Team setup & training
We recruit and train a dedicated team on your brand, scripts and tools. Typically 3–4 weeks.
Go live
Calls, chats and emails route to our floor. Your brand name, your systems, our people.
Report & improve
Daily volumes, conversion and satisfaction reports, with a monthly review to keep raising the bar.
Built by people who have sold travel on the phone
Our floor is run by managers who started as agents. They know fare rules, know what a frustrated traveller sounds like, and know how to turn an enquiry into a booking.
- Dedicated agents who work only on your brand
- Revenue-share pricing that scales with your results
- Trained on GDS, airline fare rules and your booking flow
- Call recording, audits and transparent reporting
- Secure floor with strict data and payment policies
- Management team with hands-on travel sales experience
Every product your travel brand sells
Flights
Domestic & international fares, multi-city, changes and refunds
Hotels
Reservations, modifications and special requests
Car Rentals
Bookings, extensions and damage queries
Vacation Packages
Bundled sales and itinerary support
Frequently asked questions
Travel process outsourcing partner · Sales, support and fulfilment solutions
No. TraveliQA is a travel process outsourcing company. We run the sales and support desks for travel brands that are owned by our partner companies. We do not sell travel under our own name.
Ready to partner with us, or work with us?
Talk to us about staffing your sales or support desk, or join a growing team of travel professionals.