Sales, support and fulfilment for travel brands
Everything a travel brand needs on the phone, in chat and over email, from the first enquiry to the refund request. One floor, one quality process, dedicated teams per brand.
What we do
Pick the desks you need. Most partners start with sales and support, then add after-sales once volumes grow.
Sales & Reservations
Dedicated inbound and outbound sales desks that quote, book and ticket on your systems, under your brand name.
- Inbound sales calls and web-lead callbacks
- Fare quotes, holds and ticketing
- Upsell of seats, bags, hotels and insurance
- Abandoned-booking follow-ups
24/7 Customer Support
Round-the-clock support across phone, chat and email, so your customers always reach a trained agent.
- Phone, live chat and email queues
- Booking lookups and itinerary resends
- Travel-day assistance and rebooking
- US holidays and weekends covered
After-Sales Service
Changes, cancellations, refunds and disputes handled end to end, with a clear record for every case.
- Date changes and reissues
- Cancellations and refund processing
- Schedule-change notifications
- Chargeback and dispute responses
Multilingual Teams
English and Spanish-speaking agents as standard, with additional languages staffed on request.
- Bilingual sales and support desks
- Market-specific scripts and tone
- Additional languages on request
Secure Data Handling
Strict floor and data controls so customer information is handled safely at every step.
- Access-controlled floor, no personal devices
- Role-restricted system access
- Call recording and retention policy
- No card data stored on our side
Quality & Compliance
Every agent is trained and audited, with scorecards shared with you every month.
- Product and fare-rule training
- Call audits and coaching
- Monthly quality scorecards
- Policy and script compliance checks
Products we support
Flights
Domestic & international fares, multi-city, changes and refunds
Hotels
Reservations, modifications and special requests
Car Rentals
Bookings, extensions and damage queries
Vacation Packages
Bundled sales and itinerary support
How we work with partners
A simple model that keeps our interests aligned with yours.
Revenue share
No setup fee and no fixed seat cost. We earn a share of the sales our desks generate, so our incentive is your conversion.
Dedicated team
Your agents work only on your brand. They are trained on your products, scripts and systems, and report to a named team lead.
Your systems, your brand
We work inside your booking platform and CRM. Payments stay on your gateway and customers only ever hear your brand name.
Transparent reporting
Daily call volumes, conversion, average handling time and satisfaction, plus a monthly review with your account manager.
Need a sales or support desk for your brand?
Tell us your products and volumes and we will come back with a team plan and a go-live date.