Your trusted travel operations partner
TraveliQA is a travel process outsourcing company. We provide end-to-end sales and support operations to travel brands in the United States and abroad, working as a backend partner under a revenue-sharing agreement.
Who we are
We started as a small team of travel sales agents who knew the business from the phone up: fare rules, airline policies, and what a customer needs to hear before they book.
Founded in 2012, today we run dedicated sales, reservation and customer-service desks for travel brands across 40+ countries. Each brand gets its own trained team, its own scripts and its own reporting, while sharing our floor, our training programme and our quality process.
We do not sell travel directly to consumers, and we never collect customer payments into our own accounts. Every booking is made on the partner brand's own secure systems.
Our role
We act as the operations arm of our partner brands. The brand owns the customer, the product and the pricing; we provide the people and the process.
Customer acquisition & tele-sales
Inbound enquiries and outbound follow-ups converted into confirmed bookings on the partner brand's own systems.
Live support & reservations
Around-the-clock phone, chat and email desks that handle new bookings, changes and questions under the partner's name.
Dispute resolution & after-sales
Cancellations, refunds, schedule changes and chargeback queries managed end to end with full case records.
Trusted by global travel companies
Leading travel companies and enterprises rely on our teams for sales, reservations and customer support.
What we do for partnersOur mission
To give every travel brand we work with a sales and support operation that performs like an in-house team, at a cost that scales with their results.
Our vision
To become the backbone of operational excellence for every travel brand we support.
Traveller first
Every call is a real person with a real trip. We treat it that way.
Integrity always
Clear pricing, honest answers and no pressure tactics, ever.
Trained, not scripted
Agents understand fare rules and products, so they solve problems instead of reading lines.
Partners, not vendors
We earn when our partners sell, so their growth is our growth.
Meet our expert team
The people who run the floor, train the agents and keep every partner desk on target.
Arjun Mehta
Sarah Mitchell
Michael Torres
Emily Carter
Ready to partner with us, or work with us?
Talk to us about staffing your sales or support desk, or join a growing team of travel professionals.